Refund Policy
This Refund Policy applies to subscriptions to the Blackjack Owl: Card Counting app (the "App") offered by ANKO SOLUTIONS LLC ("we", "us"). It is part of our Terms of Use.
In short: all purchases in the App are processed by Apple, so refunds are requested from and decided by Apple. We cannot issue refunds or see your payment details ourselves, but we are happy to help.
1. How to request a refund
- Go to reportaproblem.apple.com and sign in with the Apple ID you used to buy.
- Tap "I'd like to", choose "Request a refund", select the reason and the Blackjack Owl subscription, then submit.
- Apple usually responds within 24–48 hours. Approved refunds go back to your original payment method.
2. Free trials
If you cancel during a free trial, you are not charged. To avoid a charge, cancel at least 24 hours before the trial ends in Settings → [your name] → Subscriptions.
3. Cancellation
Cancelling stops future renewals. You keep access until the end of the period you already paid for. Cancelling does not by itself refund the current period, and deleting the App does not cancel the subscription.
4. Your statutory rights
If you are a consumer in the EU, UK or another country with mandatory consumer protections, you may have additional rights, such as a right of withdrawal. Nothing in this policy limits those rights. Such requests are also handled through Apple at the link above.
5. Need help?
If something went wrong, for example you were charged unexpectedly or Pro features did not unlock, email us at support@the-next.ai. We will help you resolve it or guide you through the Apple refund request.
6. Contact
ANKO SOLUTIONS L.L.C
Office 2401 A-33, Clover Bay Tower, Marasi Drive, Business Bay, Dubai, United Arab Emirates
Company registration number: 1778509
Company license number: 1084972
Email: support@the-next.ai